I first learned about this principle years ago, from a book by consultant Alan Lakein, entitled How to Get Control of Your Time and Your Life. He gave examples of this principle, such as
- 80% of a company's business comes from 20% of its customers
- 80% of a company's complaints from from 20% of its customers
- 80% of a company's sales comes from 20% of its product line
How does this principle apply to you? Think about all of your assignments. Chances are, a small number of them have the biggest impact on your job. So, to maximize your effectiveness, focus first on those 20% of things that bring 80% of benefit, not the other way around. Notice, I didn't say to IGNORE that other 80%, just to give first priority to the "big 20%" first.
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